SHIPPING POLICY

SHIPPING INFORMATION

At PEPE natura, we aim to process and ship all orders as quickly and carefully as possible.

Processing times may vary depending on product availability, order volume, and seasonal demand.

Estimated delivery times are provided as guidelines only and are not guaranteed.

SHIPPING DESTINATIONS

We currently ship within the European Union and selected international destinations where available.

Shipping availability may change without prior notice.

ORDER PROCESSING

Orders are typically processed within 1–5 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

If we experience significant delays, we will contact customers via email whenever possible.

SHIPPING COSTS

Shipping costs are calculated at checkout based on destination and selected shipping method.

Free shipping campaigns or promotional shipping offers may be available from time to time.

DELIVERY TIMES

Estimated delivery times vary depending on destination country and carrier services.

Please note that delays caused by customs, postal services, weather conditions, or other external factors are outside our control.

CUSTOMS, DUTIES, AND TAXES

For orders shipped outside the European Union, customers may be responsible for customs duties, import taxes, or additional fees required by local authorities.

PEPE natura is not responsible for delays caused by customs procedures.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details.

We are not responsible for lost packages, delays, or failed deliveries caused by incorrect or incomplete address information provided by the customer.